Terms of Service

1. Enterprise Infrastructure Services

1.1 Service Provision. We provide a high-performance, real-time operating system for social audio and digital economies. We will make the Services available to you pursuant to these Terms and the specific deployment parameters (e.g., Sovereign Nodes, shared cloud) selected during your onboarding.

1.2 Modifications to Services. We continuously update our infrastructure to ensure 99.99% uptime and security. We reserve the right to modify, update, or discontinue features of the Services at any time. Material reductions in functionality will be communicated to you with at least thirty (30) days prior notice.

2. Account Registration & Security

2.1 Enterprise Accounts. To access our APIs and dashboards, you must register for an enterprise account. You agree to provide accurate, current, and complete information and to maintain the security of your credentials.

2.2 Unauthorized Access. You are entirely responsible for all activities occurring under your API keys and administrative accounts. ITBRICK LLC holds no liability for any loss or damage arising from your failure to protect your credentials. You must immediately notify our security team of any breach of security.

3. Acceptable Use Policy

You agree not to use the Services to:

• Illegal Activities: Facilitate illegal gambling, unauthorized financial transactions, money laundering, or any activity that violates local or international laws.
• Network Abuse: Perform DDoS attacks, transmit malicious code, or attempt to bypass our rate limits and security protocols.
• Content Violations: Host, transmit, or promote content that is hateful, violent, sexually explicit, or infringes upon the intellectual property rights of third parties.
• Reverse Engineering: Decompile, reverse engineer, or attempt to extract the source code or proprietary algorithms of the SVCRoom binary protocols or audio engines.

We reserve the right to suspend or terminate any node or API key immediately, without notice, if we determine a violation of this Acceptable Use Policy.

4. Virtual Economy & Transactions

If you utilize our Virtual Economy modules, you acknowledge that ITBRICK LLC merely provides the ledger and synchronization infrastructure. You are solely responsible for compliance with financial regulations, tax obligations, and user disputes regarding virtual assets on your platform. We do not guarantee the financial value of any virtual item generated on your instance.

5. Fees, Billing, and Cancellations

5.1 Payment Methods & Invoicing. We accept payments via Bank Wire Transfer, Stripe, and PayPal. Usage of the Services is subject to the pricing tier or custom Enterprise Agreement negotiated during onboarding. Fees are billed strictly based on your selected licensing model.

5.2 SaaS Subscription Cancellations. If you are on a SaaS (Renting) plan, you may cancel your subscription at any time by providing a thirty (30) day written notice to our billing department. You will be responsible for fees incurred up to the end of the notice period.

5.3 Non-Refundable One-Time Licenses. Due to the digital nature of source code, all Source Code Purchase and Lifetime Source Code licenses are strictly non-refundable once the codebase has been delivered to your repositories or servers.

6. Intellectual Property & Data Sovereignty

6.1 ITBRICK LLC IP. We retain all right, title, and interest in the SVCRoom platform, including all underlying software, SDKs, architecture, and documentation.

6.2 Customer Data. You retain all ownership of the data, user profiles, and media transmitted through your SVCRoom instance. We process this data strictly as a processor on your behalf, governed by our Privacy Policy and any applicable Data Processing Agreement (DPA).

7. Service Level Agreement (SLA) & Support

We commit to maintaining a 99.99% operational uptime for critical infrastructure. In the event we fail to meet this SLA, your sole remedy will be service credits applied to future invoices, subject to the specific terms of your Enterprise Agreement. Routine maintenance windows will be communicated at least 48 hours in advance and are exempt from SLA calculations.

8. Warranties and Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ITBRICK LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE COMPLETELY ERROR-FREE OR THAT LATENCY SPIKES WILL NEVER OCCUR OVER PUBLIC NETWORKS.

9. Limitation of Liability

IN NO EVENT WILL ITBRICK LLC BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, liabilities, and expenses (including attorneys' fees) arising out of: (1) your use of the Services; (2) breach of these Terms; or (3) your violation of the rights of a third party, including intellectual property or privacy rights.

11. Term and Termination

These Terms remain in effect while you use the Services. You may terminate your account at any time by contacting our support team. We may suspend or terminate your access for any breach of these Terms. Upon termination, your right to use the APIs and nodes will cease immediately, and we will initiate the secure deletion cascade of your data in accordance with our GDPR obligations.

12. Governing Law

These Terms and your use of the Services are governed by and construed in accordance with the laws of the applicable jurisdiction as defined in your Enterprise Agreement, without regard to its conflict of law principles.

13. Contact Information

In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at: